User reviews on e-commerce platforms exhibit dynamic sentiment patterns driven by temporal and contextual factors. Traditional sentiment analysis methods focus on static reviews, failing to capture the evolving temporal relationship between user sentiment rating and textual content. Sentiment analysis on streaming reviews addresses this limitation by modeling and predicting the temporal evolution of user sentiments. However, it suffers from data sparsity, manifesting in temporal, spatial, and combined forms. In this paper, we introduce SynGraph, a novel framework designed to address data sparsity in sentiment analysis on streaming reviews. SynGraph alleviates data sparsity by categorizing users into mid-tail, long-tail, and extreme scenarios and incorporating LLM-augmented enhancements within a dynamic graph-based structure. Experiments on real-world datasets demonstrate its effectiveness in addressing sparsity and improving sentiment modeling in streaming reviews.

Product Attribute Value Identification (PAVI) involves identifying attribute values from product profiles, a key task for improving product search, recommendations, and business analytics on e-commerce platforms. However, existing PAVI methods face critical challenges, such as inferring implicit values, handling out-of-distribution (OOD) values, and producing normalized outputs. To address these limitations, we introduce Taxonomy-Aware Contrastive Learning Retrieval (TACLR), the first retrieval-based method for PAVI. TACLR formulates PAVI as an information retrieval task by encoding product profiles and candidate values into embeddings and retrieving values based on their similarity to the item embedding. It leverages contrastive training with taxonomy-aware hard negative sampling and employs adaptive inference with dynamic thresholds. TACLR offers three key advantages: (1) it effectively handles implicit and OOD values while producing normalized outputs; (2) it scales to thousands of categories, tens of thousands of attributes, and millions of values; and (3) it supports efficient inference for high-load industrial scenarios. Extensive experiments on proprietary and public datasets validate the effectiveness and efficiency of TACLR. Moreover, it has been successfully deployed in a real-world e-commerce platform, processing millions of product listings daily while supporting dynamic, large-scale attribute taxonomies.

Due to the sparsity of user data, sentiment analysis on user reviews in e-commerce platforms often suffers from poor performance, especially when faced with extremely sparse user data or long-tail labels. Recently, the emergence of LLMs has introduced new solutions to such problems by leveraging graph structures to generate supplementary user profiles. However, previous approaches have not fully utilized the graph understanding capabilities of LLMs and have struggled to adapt to complex streaming data environments. In this work, we propose a fine-grained streaming data synthesis framework that categorizes sparse users into three categories: Mid-tail, Long-tail, and Extreme. Specifically, we design LLMs to comprehensively understand three key graph elements in streaming data, including Local-global Graph Understanding, Second-Order Relationship Extraction, and Product Attribute Understanding, which enables the generation of high-quality synthetic data to effectively address sparsity across different categories. Experimental results on three real datasets demonstrate significant performance improvements, with synthesized data contributing to MSE reductions of 45.85%, 3.16%, and 62.21%, respectively.

Can one build a knowledge graph (KG) for all products in the world? Knowledge graphs have firmly established themselves as valuable sources of information for search and question answering, and it is natural to wonder if a KG can contain information about products offered at online retail sites. There have been several successful examples of generic KGs, but organizing information about products poses many additional challenges, including sparsity and noise of structured data for products, complexity of the domain with millions of product types and thousands of attributes, heterogeneity across large number of categories, as well as large and constantly growing number of products. We describe AutoKnow, our automatic (self-driving) system that addresses these challenges. The system includes a suite of novel techniques for taxonomy construction, product property identification, knowledge extraction, anomaly detection, and synonym discovery. AutoKnow is (a) automatic, requiring little human intervention, (b) multi-scalable, scalable in multiple dimensions (many domains, many products, and many attributes), and (c) integrative, exploiting rich customer behavior logs. AutoKnow has been operational in collecting product knowledge for over 11K product types.

Extracting structured knowledge from product profiles is crucial for various applications in e-Commerce. State-of-the-art approaches for knowledge extraction were each designed for a single category of product, and thus do not apply to real-life e-Commerce scenarios, which often contain thousands of diverse categories. This paper proposes TXtract, a taxonomy-aware knowledge extraction model that applies to thousands of product categories organized in a hierarchical taxonomy. Through category conditional self-attention and multi-task learning, our approach is both scalable, as it trains a single model for thousands of categories, and effective, as it extracts category-specific attribute values. Experiments on products from a taxonomy with 4,000 categories show that TXtract outperforms state-of-the-art approaches by up to 10% in F1 and 15% in coverage across all categories.

How do we know the profile of each of our products? A product's profile should represent the key underlying characteristics of the product, especially the ones that users care about. A very simple product profile would just be the category. For example for books, the profiles would be history, fantasy, science fiction, nonfiction, biography, romance, humor, etc. Quantitatively, books would just be represented something like this: And we would try to find out what categories (genres) our customers liked to read. Let's say we go with approach 2 -- Jeremy gives us a list of 7 fantasy books and 3 romance books.

Extraction of missing attribute values is to find values describing an attribute of interest from a free text input. Most past related work on extraction of missing attribute values work with a closed world assumption with the possible set of values known beforehand, or use dictionaries of values and hand-crafted features. How can we discover new attribute values that we have never seen before? Can we do this with limited human annotation or supervision? We study this problem in the context of product catalogs that often have missing values for many attributes of interest. In this work, we leverage product profile information such as titles and descriptions to discover missing values of product attributes. We develop a novel deep tagging model OpenTag for this extraction problem with the following contributions: (1) we formalize the problem as a sequence tagging task, and propose a joint model exploiting recurrent neural networks (specifically, bidirectional LSTM) to capture context and semantics, and Conditional Random Fields (CRF) to enforce tagging consistency, (2) we develop a novel attention mechanism to provide interpretable explanation for our model's decisions, (3) we propose a novel sampling strategy exploring active learning to reduce the burden of human annotation. OpenTag does not use any dictionary or hand-crafted features as in prior works. Extensive experiments in real-life datasets in different domains show that OpenTag with our active learning strategy discovers new attribute values from as few as 150 annotated samples (reduction in 3.3x amount of annotation effort) with a high F-score of 83%, outperforming state-of-the-art models.

You can now efficiently determine the appeal of many thousands of alternative Web site configurations, thanks to the new life machine learning methods have breathed into a mostly dormant analytical approach. Before we get into how this works, let's look at what we can do. For instance, here is a slightly disguised Web page. There many elements that could be varied, and in the simplified example in Figure 1, there are five. Two of these elements are varied in five ways and the remaining three in four ways.